Enquiries & Cancellations

Please forward all queries and enquiries by telephone to
+44 (0)776 4493672 between the hours of 9:00am and 5:00pm GMT all normal phone costs apply

If you wish you may use the form below to send your Enquiry

All enquiries will be dealt with within 5 working days.

How do I cancel an order?

You can do this in two ways. Either email sales@neoquip.com with the order number and your instruction to cancel, or telephone the Customer Service Team on +44 (0)776 4493672. The sooner you tell us of your change of mind, the sooner we can take action. Should we have shipped the order by the time you tell us of your wish to cancel, then you will need to return the package to us. In such cases, we will refund your payment when we have received the goods back in good condition. The refund will be actioned within 1 working day of the receipt of returned goods.

There will be no refunds on goods that show signs of having been installed, modified, mounted, scatched or defaced.

All faulty goods must be returned with original packaging etc. No claim for inconveniance or labour cost are included in the warranty claim. A re-stocking fee of 20% will be charged on unwanted products (returned at the customers cost in original unused state.)

This does not affect your statutory rights as a consumer.